Q: How do I check the status of my order?
A: When your order has shipped, you will receive an email confirmation with a tracking number letting you know it’s on the way. You can then track the item with the appropriate carrier to find out the ETA. If you haven’t heard from us, or the shipping carrier, email us email@example.com
Q: Do you charge sales tax or duties?
A: We are required to charge state and local tax on orders shipped to the state of New York. Orders shipped internationally may be subject to import taxes, customs duties and fees.
Q: How do I purchase or redeem a JuJu Gift Card?
A: You can get your Juju gift card right here. Just select the desired amount from the drop down menu.
To redeem a JuJu Gift Card, just add items to your cart on our website as you would normally. At checkout, you will be prompted to enter the gift card code. The gift card amount will be immediately deducted from your order total. If the value of your JuJu Gift Card is more than your purchase amount, the remaining funds will be available for your next order. If an order exceeds the amount of the Gift Card, you will be asked to pay the balance with your preferred method of payment.
Q: Can I send a Juju Gift Card as a present?
A: Of course, it’s super easy! Head to the site and purchase a gift card here. Gift cards are delivered by email and contain instructions for redemption at checkout.
Q: Can I have my Juju gift wrapped?
A: All orders are placed in a JuJu Supply Co. box, tied with string and placed inside tissue paper. You may also opt for a handwritten gift message, which will be lovingly transcribed by a JuJu elf and sent on our stationary.
Q: Do you do custom work?
A: Yes, we get requests for this all the time. Let us know what you have in mind! Email us firstname.lastname@example.org
Q: When will I get my Juju?
A: Items in-stock will ship within 1-2 business days. Please note that JuJu HQ is closed over the weekends and we do not ship Saturday and Sunday!
Gold items are special order and take up to two weeks for delivery. If something on the site isn’t available, and you just have to know when it’s going to be back in, e-mail us email@example.com
Q: Can I have my package overnighted to me at my own expense?
A: Yes, as long as we have your item in stock. Email us firstname.lastname@example.org. Overnight orders for in-stock items must be received by 1:00 PM to guarantee next day delivery.
Q: Will I need to sign for my JuJu?
A: If your order has a value of $500 and greater, yes. We don’t want your JuJu getting into someone else’s hands. If you will not be available to sign for the package at the scheduled time of delivery, please e-mail us to discuss alternative delivery options.
Q: Will you ship to PO Boxes?
A: Yes, we ship to PO Boxes via USPS.
Q: What should I do if I haven't received my order?
A: Don’t panic. Locate the tracking number you received via e-mail and start by tracking your order online. If you have not received a tracking number, or get stuck, e-mail us and we will track it down for you.
If you track the item and it says DELIVERED but you don’t have it, please contact us immediately so we can file a claim through our shipping department. Please wait to file a claim with your credit card company until we have done our due diligence.
RETURNS + EXCHANGES
Q: Can I return my JuJu if I don’t love it?
A: Yes, and no.
GOLD JEWELRY RETURNS:
All sales are final. Certain fine jewelry chains may be exchanged at JuJu's discretion within 30 days of purchase, subject to a 20% stocking fee. You are responsible for all shipping costs for returns and exchanges.
GOLD PLATED + STERLING JEWELRY:
These pieces may be exchanged for a store credit or for an alternate size within 7-10 days of receipt, subject to JuJu's assessment as to whether the jewelry is in the same condition that it was purchased. If you purchased a JuJu piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from JuJu Supply.
Returned merchandise must be in original condition. For your protection, please package the item securely in a hard box with the original receipt and mail it to us via any insured delivery service signature required. Please allow two weeks from when we receive your item for your refund or exchange (less any shipping costs) to be processed.
Send returns to:
Juju Supply Co.
49 Flatbush Avenue, Suite 170
Brooklyn, NY 11217
Q: Help! I received an incorrect or damaged item. What should I do?
A: If you received an incorrect or damaged item, please e-mail email@example.com to let us know right away. We will issue you a return shipping label to have your item sent back to us, free of charge. Once we have received the original item, we will send you a replacement.
Q: Can I return a gift?
A: Yes! But, only as an exchange.
Q: How do I keep my gold-plated charms free from tarnishimg?
A: Gold-plated jewelry can tarnish over time. The biggest enemy of plating is humidity and moisture. Don't wear your JuJu in the shower, the ocean, pool, sea, bathtub or jacuzzi. Also, don't wear your JuJu to the gym, pilates or heated yoga class.
Q: How do I clean my sterling charms?
A: Silver polish!
Q: What happens if my chain breaks?
A: Email us firstname.lastname@example.org and we will make arrangements to repair or replace it.