Q: How do I check the status of my order?
A: When your order has shipped you will receive an email confirmation with a tracking number letting you know it’s on the way. You can then track the item with the appropriate carrier to find out the ETA. If you haven’t heard from us, or the shipping carrier, email us firstname.lastname@example.org
Q: Where can I find Juju Supply Co. jewelry in stores?
A: Nowhere! At this time, we have committed to selling online only. Our brand messaging is so integral to who we are, we don't want it diluted in a retail setting. We do have lots of Trunk Shows all over the U.S.. Stay connected to our Instagram and Twitter and you’ll see if we are swinging by your neck of the woods.
Q: Do you charge sales tax or duties?
A: We are required to charge state and local tax on orders shipped to the state of New York. Orders shipped internationally may be subject to import taxes, customs duties and fees.
Q: How do I purchase or redeem a Juju Gift Card?
A: You can get your Juju gift card right here. Just select the desired amount from the drop down menu.
To redeem a Juju Gift Card, just add items to your cart on our website as you would normally. At checkout, you will be prompted to enter the gift card code. The gift card amount will be immediately deducted from your order total. If the value of your Juju Gift Card is more than your purchase amount, the remaining funds will be available for your next order. If an order exceeds the amount of the Gift Card, you will be asked to pay the balance with your preferred method of payment.
Q: Can I send a Juju Gift Card as a present?
A: Of course, it’s super easy! Head to the site and purchase a gift card here. Gift cards are delivered by email and contain instructions for redemption at checkout.
Q: Can I have my Juju gift wrapped?
A: All orders are placed in a white Juju Supply Co. box, tied with string and placed inside our cuter than heck logoed Juju tissue paper. You may also opt for a handwritten gift message, which will be lovingly transcribed by a Juju elf and sent on our stationary.
Q: Do you do custom work?
A: Yes, we get requests for this all the time. Let us know what you have in mind! Email us email@example.com
Q: When will I get my Juju?
A: Items in-stock will ship within 1-2 business days. Please note that the Juju factory is closed over the weekends and we do not ship Saturday and Sunday!
Gold items are special order and take up to two weeks for delivery. If something on the site isn’t available and you just have to know when it’s going to be back in, e-mail us firstname.lastname@example.org
Q: Can I have my package overnighted to me at my own expense?
A: Yes, as long as we have your item in stock. Email us email@example.com. Overnight orders for in-stock items must be received by 1:00 PM to guarantee next day delivery.
Q: Will I need to sign for my Juju?
A: If your order has a value of $500 and greater, yes! We don’t want your Juju getting into someone else’s hands! If you will not be available to sign for the package at the scheduled time of delivery, please e-mail us to discuss alternative delivery options.
Q: Will you ship to PO Boxes?
A: Yes, we ship to PO Boxes via USPS.
Q: What should I do if I haven't received my order?
A: Don’t panic! Locate the tracking number you received via e-mail and start by tracking your order online. If you have not received a tracking number, or get stuck, e-mail us and we will track it down for you!
If you track the item and it says DELIVERED but you don’t have it, please contact us immediately so we can file a claim through our shipping department. Please wait to file a claim with your credit card company until we have done our due diligence.
RETURNS + EXCHANGES
Q: Can I return my Juju if I don’t love it?
A: Yes. Items may be returned for a refund or exchange within 14 days of ship date. Returned merchandise must be in original condition. For your protection, please package the item securely in a hard box with the original receipt and mail it to us via any insured delivery service signature required. Please allow two weeks from when we receive your item for your refund or exchange (less any shipping costs) to be processed.
Send returns to:
141 Nevins St. #119
Brooklyn, NY 11217
Q: Help! I received an incorrect or damaged item. What should I do?
A: It’s rare but it can happen! If you received an incorrect or damaged item please e-mail firstname.lastname@example.org to let us know right away! We will issue you a return shipping label to have your item sent back to us, free of charge. Once we have received the original item, we will send you a replacement.
Q: Can I return a gift?
A: Yes! But, only as an exchange.
Q: How do I clean my brass charms?
Q: How do I clean my sterling charms?
A: Silver polish or silver polishing cloth!
Q: What happens if my chain breaks?
A: Email us email@example.com and we will make arrangements to replace it.